Lenscrafters Oakbrook Mall Illinois Complaint

Lenscrafters Oakbrook Mall Illinois Complaint

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Lenscrafters Oakbrook Mall Illinois - lenscrafters


I visited thos store for the second time in 4 years for an eye exam and new glasses. The first time I went the experience was Ok. This last time in February 2017, the experience was terrible. The doctor was Ok. The front counter help and the optician were terrible. i picked up my glasses the next day and the person handing me my glasses did not adjust them. The glasses were significantly crooked with one lense obviously higher on my face on one side. When I asked, the lab person came out and adjusted the frame. The frame size / width is too big for my face. I have to tilt my head back to see in the distance and my peripheral vision is blurry. I was told that I needed to get used to the prescription. Blurry tunnel vision is not acceptable. These are the worst pair of glasses I have ever had. Basically, after the sale was made this location did not care about the quality of the product. I can not use my glasses for their intended purpose, to see better. I will need to buy an addition pair of glasses elsewhere since I can't use these. These glasses are so bad that I don't know if it's reasonable to donate them to an eyeglass charity or not. Maybe someone can use the frame if the lenses don't work.


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